All items purchased with a promotional code are final sale and cannot be accepted for return.

We offer shipping by FedEx® on every order, with signature required. All items will be shipped within 5 to 10 business days from order confirmation, depending on stock availability. Chateau D’Ivoire ships from Mondays to Thursdays with the exception of statutory holidays.

Shipping transit time for all orders within Canada should take no longer than 3-7 business days (if order is placed before 3PM Eastern Time).

When an order is placed online at chateaudivoire.com and shipped to the US, all applicable duties and taxes are the responsibility of the customer. Customer is required to provide FedEx® when contacted with needed information for clearance

All purchases are non-refundable. Château d’Ivoire inc. will accept for return items complying with the condition mentioned below within 10 days of the date of purchase for a resize, exchange or store credit. Items are only accepted for return if they are in the same new condition, unused, unworn, have all tags attached, all protective plastic wrap intact and are accompanied with all packaging and related documentation provided with the purchase. Items showing signs of wear or those that have been altered, resized by a jeweller other than Château D'Ivoire, or damaged in any way cannot be accepted for return. Items that show signs of the protective plastic being tampered with, peeled off or removed also cannot be accepted for return. Engraved items, sale items and special orders are final sale and may not be returned.

All Tudor watches with bracelets adjusted are final sale